Day: September 1, 2026

Emotion detection — the AI that adjusts its tone in real time

Emotion detection — the AI that adjusts its tone in real time

Nick explains a new feature where the AI detects if a caller is upset or crying and adjusts its voice and tone to match, something that didn’t exist even 6 months prior. “This AI can tell when someone’s crying on the phone, and it adjusts its tone in real time. That’s where this tech is […]