The easiest way to miss out on turning a call into a sale is to miss that instant connection with your potential clients.
When someone is facing property damage, they don’t WANT immediate help…. they NEED it. But how can you ensure you are getting to those calls all the time? What can you do to make a difference for your team and your clients? That is where Live Switch can help!
Now, what you can do instead when that quote comes in is your team can send a text message, just like we were talking about with a 911 call, to the homeowner or business owner. They tap on it; you instantly connect. They see your face. Here comes the trust build and the virtual hug. “Oh, why don’t you show me? Oh, I’m so sorry. You burnt the kitchen down. I’m sure you’re feeling pretty frustrated.” “Oh, yeah. Well, we’ve seen this before. We handle smoke damage all the time. We can get this fixed. Not a problem. We’ll get your insurance company involved. We’re going to take care of this for you.”
Yep. And now, “I’m recording that entire piece. I’m taking remote photos. I can laser guide the person around. This is all purpose-built for this remote estimate.”
Now, “Can you fully estimate it?” Sometimes, “in small jobs, yes. And you have it documented, recorded, send it to insurance. You’re done. You never have to get in your truck.” And now you’re sending out your team. You’re giving them the recording. They’re seeing everything coming in. They’re “filling the truck up with what they need”, and they’re heading out. And they know, and the customer doesn’t have to repeat themselves.
Check out our full podcast episode with CEO James Hatfield here: https://ironcladrestorationmarketing.com/the-restoration-rundown-with-james-hatfield-cro-of-live-switch-full-replay-here/
If the phones are ringing and you need help managing it all, schedule your call with Live Switch CEO James Hatfield today.
Book your live demo now: https://join.liveswitch.com/hzl6jpv6328r
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Benjamin Ricciardi is the founder of Ironclad Restoration Marketing, A digital marketing agency that specializes in the Restoration and Cleaning industry based in South Florida. Benjamin is the author of The No Bulls**t Guide to Internet Marketing for Restoration Contractors and hosts The Restoration Rundown Podcast, a podcast that is focused on everything related to marketing and owning a Restoration and Cleaning Business. Connect with Benjamin and Ironclad Restoration Marketing on social media for the latest tips and tricks on how to grow your Restoration Business.