Every Restoration Contractor loses jobs to missed calls.
Nick D’Urbano of Distance built an AI front desk that never misses one, and it’s already producing real results, including a $100,000 fire job caught on just the second call after one client switched it on.
If your phone has ever gone unanswered at 2am, watch this.
When: Friday, September 4 @ 9:30 AM (EST)
Where: YouTube & LinkedIn LIVE
Ben: Now, think about how many of those calls come in at 11:00 p.m., 1:00 in the morning, or on a weekend, or while your team’s already out on a job, even. How many of those jobs or leads just go to voicemail or don’t get answered at all? And that is the problem we’re going to tackle today because my next guest has spent over 15 years building and scaling companies to 9-figure outcomes. And now, he’s built something that might solve this exact problem for all you guys out there that are dealing with that: an AI front desk that never misses a call, ever misses a text or any kind of message day or night. Restoration brands like Servpro, Green State Restoration are already using this, and I wanted to bring him on to actually dig into whether this is something worth looking into for your business. Everybody, I want you to help me welcome Nick D’Urbano, the co-founder, chief revenue officer of Distance, to the rundown. What’s up, Nick?
Nick: Hey, man. Thanks for having me, man.
Ben:Hey, it’s been a long time coming. And I think we’ve been we’ve been chatting for quite a while during the inception of this. And, you know, you being a really busy guy and me being completely unorganized, I think it was just a recipe for taking like a year to get you on the podcast. But, man, I’m so happy to have you on today. I’m looking forward to the value that we’re going to build here talking about, uh, you know, what you’ve got going on. Just this little thing called Distance. But before we do, uh, I’d like to talk a little bit about who you are. Uh, give a little background. I mean, I’ve mentioned before in introducing you, you know, you’ve spent over 15 years scaling businesses, you know. So talk to me a little bit about who you are. Who is Nick D’Urbano?
Nick:Yeah, absolutely. Well, uh, actually cut my teeth in investment banking. So I started off my career actually helping a lot of folks raise capital, sell their business. So I was kind of sitting on the other end of the table and then I switched into actually investing in those companies on the venture capital side. So the first part of my career was really focused on, uh, capital raising effectively. You’re still selling, right? But what you’re selling is a company and not a product. So did that for a little while and then ended up working, uh, either starting companies or, uh, joining fast growing companies, series B, series C companies, folks that have raised, you know, $50 million to effectively grow their businesses.
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Benjamin Ricciardi is the founder of Ironclad Restoration Marketing, A digital marketing agency that specializes in the Restoration and Cleaning industry based in South Florida. Benjamin is the author of The No Bulls**t Guide to Internet Marketing for Restoration Contractors and hosts The Restoration Rundown Podcast, a podcast that is focused on everything related to marketing and owning a Restoration and Cleaning Business. Connect with Benjamin and Ironclad Restoration Marketing on social media for the latest tips and tricks on how to grow your Restoration Business.