We had a client that was complaining that they were not getting new leads even though their organic search traffic and keyword rankings were great. We suggested we set up call tracking. After we set it up we found the issue. The receptionist at the front desk was absolutely horrible in every possible way. We sent the owner recordings of these calls. They went on to replace the receptionist and it was smooth sailing from there. If you don’t have a call tracking setup we recommend CallRail.
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Benjamin Ricciardi is the founder of Ironclad Restoration Marketing, A digital marketing agency that specializes in the Restoration and Cleaning industry based in South Florida. Benjamin is the author of The No Bulls**t Guide to Internet Marketing for Restoration Contractors and hosts The Restoration Rundown Podcast, a podcast that is focused on everything related to marketing and owning a Restoration and Cleaning Business. Connect with Benjamin and Ironclad Restoration Marketing on social media for the latest tips and tricks on how to grow your Restoration Business.